Gearhead, Rock/Creek Reviews

4,254  Excellent
TrustScore 4.5 out of 5

4.7

In the Outdoor Clothing and Equipment Shop category

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Rated 5 out of 5 stars

Customer Service Par Excellence

If there was a University of Customer Service, Rock Creek North Shore would certainly have a building in that complex. Head of School would be professors Jim, Marissa & Paige, who each hold PhDs in customer service, in my opinion. As customers enter the front door, they are greeted kindly and shown or directed to their area of interest. Such a pleasant experience from professionals who know their extensive product line and can answer most pertinent questions.

Many retail businesses would benefit from their skills since customer service today is mostly mentioned in history books. They have hit upon a winning formula which remains a cornerstone of Rock Creek's success. Keep the spirit. Regards, Jim T.

Date of experience: February 12, 2024


Rated 5 out of 5 stars

Buying For the First Time

It was my first time in buying from Gearhead Outfitters. I placed my order and then I received an email confirmation that my item has been processed and then shipped. The delivery was on time and the product was as I ordered.

Date of experience: February 03, 2024


Rated 3 out of 5 stars

Easy checkout system and item was…

Easy checkout system and item was delivered very quickly and in great condition. My only strike is for the actual website. It is not as intuitive finding specific gear, the gear selection is modest and you have to click on a separate link to get a description of any item. Just a little clunky and could be improved to make the shopping experience easier. Great company though!

Date of experience: January 22, 2024


Rated 5 out of 5 stars

Great shopping experience

William, at the Promenade in Little Rock, helped my husband find just the right shoe! He was very helpful and patient with us. He was also super friendly! We will be back to shop at Gearheads.

Date of experience: February 14, 2024


Rated 5 out of 5 stars

Trying to purchase Hoka Arahi 6

Trying to purchase Hoka Arahi 6 around the holidays was difficult due to product availability. Found my size at Gearhead, purchased them and delivery was very prompt. This is my first pair of Hokas and they fit perfectly and are comfortable.

Date of experience: December 28, 2023


Rated 5 out of 5 stars

I couldn't find these sneakers anywhere…

I couldn't find these sneakers anywhere in my size. I was hesitant because I had never heard of this company but I am so pleased! Very quick delivery!! Will definitely order from them again!

Date of experience: January 01, 2024


Rated 5 out of 5 stars

Great Customer Service

These days it is a challenge to find good quality customer service but not when it comes to Gearhead. They promptly responded to my email and took care of the issue quickly in a friendly and helpful manner. They even followed up to make sure I got their emails and understood how to proceed with an exchange. I will definitely order from them again!

Date of experience: November 26, 2023


Rated 5 out of 5 stars

The customer service is great at…

The customer service is great at Gearhead Outfitters. Cooper helped me find the perfect ON Cloud shoe. He was enthusiastic and punctual. He informed me about SOCKOKTOBER and Christy invited me to The Grand Opening. This is a great new store for Gearhead in Little Rock.

Date of experience: October 28, 2023


Rated 5 out of 5 stars

good people

I went into gear head today just browsing for things and ended up looking at running shoes (as runners commonly do). Every employee was extremely helpful and knowledgeable about these shoes and that made it such a great experience. Finding other running nerds is my favorite. Thank you Brian for all of your help and knowledge!

Date of experience: March 15, 2023


Rated 5 out of 5 stars

Perfect Jacket

Absolutely love the Patagonia Down With It jacket I bought. Medium fit standard US sizing and jacket quality is great. Price competitive. Wasn’t sure I’d like “Stingray Mauve” color but it’s a good neutral pinkish taupe. Company good and reliable shipping. Loved everything about this purchase. Would buy again in another color.

Date of experience: January 07, 2023


Rated 5 out of 5 stars

Amazing Customer Service

John in Customer Service is the best! He went above and beyond to get a pink Yeti cooler shipped out to me for my daughter’s Christmas present. Customer service like this just isn’t found ANYWHERE these days and I’m so impressed with this company. I will go out of my way to give this company my business in the future. Thank you again, John!

Date of experience: November 22, 2023


Rated 5 out of 5 stars

I needed to return an item and Jon from…

I needed to return an item and Jon from customer support was very helpful and got things taken care of in a timely manner. The service for the rest of my order was prompt and the items I received were exactly as I was expecting and delivered on time.

Date of experience: November 27, 2023


Rated 5 out of 5 stars

Great jacket

My son loves his Patagonia sweater jacket we got him for Christmas. He also loved the green color and said it was very comfortable!

Date of experience: December 11, 2023


Rated 5 out of 5 stars

Returns

Customer Service made it so easy to return my purchase. They stayed in touch through out the entire process and were prompting answering my questions.

Date of experience: December 27, 2023


Rated 5 out of 5 stars

Amazing customer service!!!!!

I ordered a pack of this site, the shipping was extremely fast, much faster than I anticipated. I ended up not liking the color and wanted to return the item. Customer service is very quick to respond, as in a matter of minutes. After requesting to return the pack, I got very busy with work and was out of town for 11 days. Even though I was 30 days outside my return window they still allowed me to return the package.

I'll be buying from here again, very easy to work with and responsive.

Date of experience: August 21, 2023


Rated 1 out of 5 stars

Received the wrong sandal.

I ordered sandals for my child. I was delivered the wrong sandal. The model was incorrect. Currently in the process of trying to return it and hopefully get the situation corrected.

Date of experience: December 27, 2023


Rated 5 out of 5 stars

Phenomenal experience

We had an amazing experience and the staff was very helpful. Shoutout to Ann Marie and the store manager for taking the time to go over some different style shoes with us and to pick the perfect pairs. Definitely will be back again.

Date of experience: July 23, 2023